Refund Policy

Effective Date: 1 July 2026

1. Before Distribution

If your press release has not yet entered the distribution phase (status: Submitted or In Review), you may request a full refund. Contact us at support@digital24.com or through the messaging thread on your order.

2. After Distribution Begins

Once distribution has begun (status: Approved or later), refunds are not available. We guarantee delivery to the number of outlets specified in your package. If we fail to deliver the minimum outlet count, a partial refund or re-distribution will be offered.

3. Editorial Placements & Guest Posts

For guaranteed placement orders, a refund is issued if the article is not published on the specified outlet within 14 business days of approval.

4. Processing Time

Approved refunds are processed within 5–10 business days and returned to the original payment method.

5. Contact

For refund enquiries, contact support@digital24.com.